The Business Mail

It is indeed the digital age where the address has been replaced by e-mail IDs to most places at home and at work. The message is a matter of formal or simple greeting festival, emails can do everything. Therefore, there is absolutely no doubt that email has become one of the most common ways of communication.

However, with the ease and speed, are also concerns of the form, style, language and interpretation. While most of us had English teachers tell us about the rules of writing a business letter formal communication, none of us has said anything about the rules for communication by email.

Over time, organizations and more and more companies began to realize that the sooner the employees formal training in E-Mail Etiquette, the better for management. Because, if a well written email can close that deal with business in a positive way, poor can lead to many problems, including legal issues, the bad press etc.

Today I will highlight here some points favorite and most discussed in my workshops.

1. Subject Line-Make sure your subject line is as accurate as you can. If the email is regarding the cancellation of a scheduled meeting, please do not write “meeting” or “Hello.”

2. LAW CASE An error that I get all the time during the workshops, is the overuse of capital letters. It is correct to highlight the important words in the message, but an entire line by typing a message or capital will certainly make it look like you are shouting to the other person.

3. CC & BCC – Have a CC or BCC feature in the e-mails is an accessory to use for occasional use and appropriate. It does not mean that we must use all the time. Many times I get emails where my address is mentioned in the CC with hundreds of others I do not know. It not only we want to remove this message, mark the sender as spam.
Send the message, only the intended recipient (s), and except for a mutual conversation, please mark the emails in BCC so that the privacy of another person ‘s is not lost.

4. Greetings! – In a world where time becomes more precious than money every second, business communication is becoming shorter day. Nevertheless, let us not forget our manners and say “Hello” and “Good Bye” in our e-mails too. Please use the appropriate greeting at the beginning and the end of each e-mail, so that the mail does not remind the receiver of a robot.

5. Format – This is important in emails that any written communication. Using the correct spacing, fonts and style can make all the difference. A message to paragraph continues with many large text is more likely to be transferred to the trash without its message intended. The idea is to make it easier for the receiver to understand your message and not to test their reading skills.

6. E-mails angry – There is a way to communicate when you are angry or in a state of mind too emotional. And the way is to keep quiet. Yes, please do not send email in such a state that could make you regret later. When this situation occurs, take the free time and the answer a little later when you have calmed down. Try to keep the tone of the email friendly neutral. Remember, what comes out of your record deal, will remain in the inbox of the other person forever!

7. Supplement, not substitute – It’s always good to remember that emails are an easy way to send the message, but not always easy or the best! If you feel that the matter is being discussed too many times over e-mails or be misinterpreted, the best way is to pick up the receiver and dial the number!

Try to remember before the next time you click Send.

Nidhi Kush Shah

Professional Training & Education Consultant

http://www.nidhikushshah.blogspot.com